Refund and Return Policy

Effective Date: January 1st, 2026

We want you to be completely satisfied with your purchase from Yamama Gems. If you are not entirely happy with your gemstone or jewelry item, you may request a return under the following transparent and secure conditions:

1. The 14-Day Return Window

  • You have the right to request an official return within 14 days of receiving your order, calculated directly from the official delivery date provided by the courier tracking network.

2. Mandatory Eligibility Criteria for Returns

To qualify for a valid return and a full refund, the item must strictly meet the following conditions:

  • The item must be completely unused, unaltered, undamaged, and in its original pristine retail condition.

  • The item must be returned inside its original safety packaging and the secure gemstone display box it arrived in.

  • You must provide a copy of the original digital invoice or verified proof of purchase.

3. Non-Returnable Premium Items

  • Gemstones or jewelry items that have been custom-cut, resized, engraved, altered, or physically damaged after delivery (not due to our initial error) are strictly excluded from our return policy and are not eligible for a refund.

4. Verified Physical Return Address

To process your return safely, please ship the parcel securely to our official and verified business headquarters:

  • Business Name: Yamama Gems

  • Physical Address: 1 Near Milaad Chowck, Main Bazar, Raiwind, Lahore, Punjab, Pakistan 55150

  • Phone Line: +92 300 4813 849

5. Return Shipping & Tracking Responsibility

  • Shipping Costs: The customer is solely responsible for paying the direct shipping costs for returning the item. Return shipping costs are entirely non-refundable.

  • Transit Safety: We strictly recommend using a trackable courier service and purchasing shipping insurance for items valued over $100. Yamama Gems cannot be held responsible for return parcels that are lost, stolen, or structurally damaged in transit.

6. Strict Inspection & Refund Process

  • Inspection: Once your returned package is received at our headquarters, our gemstone specialists will thoroughly inspect the mineral structure and condition. We will notify you via email regarding the formal approval or rejection of your refund.

  • Payment Execution: If approved, your refund will be processed immediately and automatically issued back to your original method of payment (Bank Alfalah Payment Gateway or the original credit/debit card used) within 3 business days.

7. Late or Missing Refunds (Troubleshooting)

If you have been approved but haven’t received your refund within the stipulated 3-day window, please perform the following steps:

  1. Thoroughly check your credit or debit card bank statement once again.

  2. Contact your bank or financial card issuer directly, as posting and processing times can vary significantly between international banking institutions.

  3. If you have completed these steps and still have not received your funds, please connect with us immediately at info@yamamagems.com.

8. Defective Items & Product Exchanges

We only replace items if they arrive defective or structurally damaged during initial transit. If you wish to request an exchange for the exact same gemstone or jewelry piece, please contact us within 48 hours of delivery:

  • Corporate Support Email: info@yamamagems.com

  • Verified Customer Line: +92 300 4813 849