Shipping Policy

At Yamama Gems, we are committed to delivering your gemstones safely and promptly to any corner of the world.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Once processed, your parcel will be prepared and dispatched for shipment.

Shipping Carriers

We offer worldwide delivery through trusted courier partners including DHL, FedEx, UPS, Pakistan Post, and TCS.

Delivery Timeframes

  • Standard Shipping: Estimated delivery within 10–15 business days

  • Economy Shipping: Estimated delivery within 20–30 business days

You will receive an email with tracking details as soon as your parcel has been dispatched.

Customs & Import Duties

International buyers are responsible for any customs duties, VAT, or import taxes applicable in their country. Yamama Gems is not liable for delays caused by customs clearance procedures.

Return Policy

We want you to be completely satisfied with your purchase. If you’re not, you may return your item under the following conditions.

Return Window

You may request a return within 14 days of receiving your order.

Extended Return Consideration

In certain cases, depending on your country’s regulations, returns beyond 14 days may be accepted upon review.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, undamaged, and in original condition and packaging

  • You must provide a receipt or proof of purchase

Non-Returnable Items

  • Items marked as gifts at the time of purchase and sent directly to the recipient

  • Items that are used, altered, or damaged (not due to our error) may only be eligible for a partial refund

Refund Process

Once your return is received and inspected, you will be notified by email.
If approved, your refund will be issued to your original payment method within 3 business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or PayPal account again

  2. Contact your bank or payment provider (processing times may vary)

  3. If still unresolved, contact us at info@yamamagems.com

Exchanges

We only replace items if they are defective or damaged.
If you wish to exchange your item, please contact us via:
📧 Email: info@yamamagems.com
📞 Phone: +92 300 4813849
💬 Live Chat: Available on our website

If you wish to exchange for a different item, the returned product must meet all return eligibility conditions.

Return Address

Yamama Gems
Hira Clinic Street, Near Jawa Jump,
Railway Road, Raiwind, Punjab, Pakistan

Return Shipping Responsibility

  • The customer is responsible for return shipping costs.

  • Original and return shipping charges are non-refundable.

  • We recommend using a trackable courier service and insurance for items valued over $100.

  • Yamama Gems is not responsible for return parcels that are lost or damaged in transit.